Terms & Conditions

Last Updated: [Date]

1. Contract Formation

1.1 All orders constitute an offer subject to our acceptance.
1.2 Order confirmation emails represent order acknowledgment, not acceptance.
1.3 We reserve the right to decline orders for any reason.

2. Product Information

2.1 Handcrafted items may show natural material variations.
2.2 Leather products may develop unique patinas over time.
2.3 Photographs are representative; actual colors may vary slightly.

3. Pricing & Payment

3.1 Prices include VAT but exclude delivery charges.
3.2 Accepted payment methods:

  • Major credit/debit cards
  • PayPal
  • Klarna (for eligible orders)
    3.3 Your account will be charged upon order dispatch.

4. Delivery & Ownership

4.1 UK delivery: 2-3 business days (express options available).
4.2 International delivery: 5-10 business days (customs fees may apply).
4.3 Risk transfers upon delivery to carrier; ownership transfers upon full payment.

5. Returns & Exchanges

5.1 28-day return policy (unworn condition required).
5.2 Made-to-measure items are non-returnable.
5.3 Refer to our full Returns Policy at derbyschuhe.com/returns.

6. Intellectual Property

6.1 All website content remains our exclusive property.
6.2 “Derbyschuhe” and associated logos are registered trademarks.
6.3 Product designs are protected under UK and EU design rights.

7. Customer Responsibilities

You agree not to:
7.1 Use automated systems to extract data.
7.2 Attempt to compromise site security.
7.3 Resell products for commercial purposes without authorization.

8. Limitation of Liability

8.1 We’re not liable for:

  • Indirect or consequential damages.
  • Improper footwear care.
  • Delays caused by third-party carriers.

9. Force Majeure

Not responsible for delays due to:

  • Natural disasters.
  • Material shortages.
  • Governmental actions.

10. Governing Law

10.1 These terms are governed by English law.
10.2 Disputes shall be resolved in English courts.

11. Amendments

11.1 We may update these terms periodically.
11.2 Continued use constitutes acceptance.

For inquiries, please use our Client Services Portal at derbyschuhe.com/help